LiveChat rating based on the opinions of 5 experts:

ChatToolTester, TopTenReviews, BestCompany, Pandia,

About LiveChat

LiveChat is an online live chat and help desk software for customer service, lead generation and online sales. It allows you to contact your website visitors directly on your website. Besides a live chat solution, every LiveChat plan comes with built-in help desk software and ticketing system. LiveChat was first released in 2002 by LiveChat Software, a company with 70 employees in offices in Wrocław, Poland and Boston, Massachusetts, United States.  Over 20,000 people currently use LiveChat on their website.

LiveChat features

An up-to-date overview of the features of LiveChat can be found on this page.

In general, LiveChat’s feature set is more advanced than similar live chat software.

LiveChat’s customer support channels

  • 24/7 Live chat
  • Ticketing system
  • Knowledge base

LiveChat prices

Plan namePriceFeatures
Starter$16 per agent/monthSee features 
Regular$30 per agent/monthSee features 
Team$33 per agent/monthSee features 
Enterprise$50 per agent/monthSee features 

In general, LiveChat’s pricing is slightly above average compared to other live chat software.

LiveChat Screenshots

LiveChat Reviews by Experts


“LiveChat is one of the products we thoroughly enjoyed reviewing. It just works really well and is fun to use.”  Full LiveChat review

Pros of LiveChat, according to ChatToolTester

  • Unspecified

Cons of LiveChat, according to ChatToolTester

  • Unspecified


“Despite a few missing features, LiveChat’s robust web chat software provides the tools you need to connect with your customers and assist them quickly.”  Full LiveChat review 

Pros of Live Chat, according to TopTenReviews

  • Option to add tags to the chat logs of frequently asked questions

Cons of Live Chat, according to TopTenReviews

  • No video chat capability


“While they don’t meet all of our “ideal” requests for features in a live chat service, we do feel that they have a good setup for all sizes of business. ” Full LiveChat review 

Pros of LiveChat, according to BestCompany

  • API features and third-party app integrations
  • Reasonable pricing
  • Customers can leave reviews of chats
  • Social media integration
  • File sharing feature
  • Helpful product tour on LiveChat’s website
  • Customer information protected by SSL certificate

Cons of LiveChat, according to BestCompany

  • LiveChat’s iPhone and Android apps don’t receive very good ratings
  • No demonstration of cobrowsing available


“If you’re looking for a highly customizable chat interface that also helps you understand your customer in the best possible way, then LiveChatInc’s software is a worthwhile option.” Full LiveChat review

Pros of LiveChat, according to Pandia

  • Avanced customization options
  • Visitor monitoring
  • Chat and ticket tagging
  • Social media integration
  • Customizable chat administration options
  • Free trial available

Cons of LiveChat, according to Pandia

  • No real-time language translation
  • More expensive plan options

“LiveChat offers a pretty good package at a reasonable, although higher than competitors, price.” Full LiveChat review 

Pros of LiveChat, according to

  • Many features available out of the box
  • Great onboarding that will get you started with ease
  • Amazing support available 24/7

Cons of LiveChat, according to

  • Higher pricing than other live chat software providers, but you also get more in return

The Bottom Line

Most commonly mentioned pros of LiveChat

  • Coming soon

Most commonly mentioned cons of LiveChat

  • Coming soon

LiveChat Offers

  • Try LiveChat for free with a special 60-day LiveChat trial – Get offer 

LiveChat Alternatives

There are no companies similar to LiveChat that have a review page on Recent.Reviews yet.

Please get in touch with us if you see any inaccuracies or if there is a LiveChat review you would like to see added to this page.